Refund policy

Return & Refund Policy

Last updated: July 4, 2026

Shade Lizard products are made to order specifically for you. Because of this, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong size, or selecting the wrong color.

We will make it right if your order arrives damaged, defective, misprinted, or incorrect.

Eligible Issues

Please contact us within 30 days of delivery if you received:

• A damaged or defective item
• A misprinted item
• An incorrect item
• An item that does not match your order

To request help, email shadelizard@paintcreekventures.com with:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

After reviewing the issue, we may offer a replacement, reprint, store credit, or refund, depending on the situation.

Non-Returnable Items

Because our products are made to order, we do not offer refunds or exchanges for:

• Incorrect size selection
• Incorrect color selection
• Change of mind
• Normal garment variation
• Items that have been worn, washed, altered, or damaged after delivery

Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible. Once an order enters production, we may not be able to cancel or modify it.

Questions

For help with an order, contact us at shadelizard@paintcreekventures.com.